Information

PAYMENT

On our website you can pay for goods by credit card Visa, MasterCard or Mir. After confirming the selected product, a secure window opens with the page of the payment service provider ArsenalPay, where you need to enter your bank card information. For additional cardholder authentication, the 3D Secure protocol is used. If your bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, please check with the bank that issued you the bank card.

DELIVERY

Free tracked delivery on all orders over $99.
Delivery is guaranteed. If your package is lost in transit then we will reship free of charge or refund in full based on your preference.
Tracked delivery takes around 12-17 working days. Fixed delivery fee – $20.
Express delivery takes around 7-12 working days. Variable delivery fee depending on volumetric size.
A tracking number is provided same day the order is shipped.
We ship to United States, Canada, all European and Asian countries and Australia.

RETURNS AND REFUNDS

Lost in transit packages (this happens rarely) – full refund inc. shipping or a free reship.
Returned packages because you were not at home or did not pick up the package from the sorting office – refund for only the product cost, shipping not refundable.
Returned packages because the product is defective – full refund inc. shipping plus return shipping.
Returned packages because the product is not defective but you wish to return it for any other reason – refund for only the product cost, shipping not refundable.
Refunds are made strictly to the card with which payment was made.
We are unable to accept returns for custom products based on your photos unless the product is defective.
Refunds are processed within 7 days to the same account as you made the payment from.
Please contact us if you wish to return the product.

In case of disagreement, all claims are resolved through negotiations or within the framework of the laws of the Russian Federation.

Account number: 40802810902140000772
TIN: 773009387979
Bank: АО “АЛЬФА-БАНК”
BIC: 044525593
Cor. score: 30101810200000000593